Privacy and Cookie Policy

etruel.com takes your privacy seriously. By visiting etruel.com or using our Services, you are consenting to the practices described in this Privacy Policy (this “Policy”).

This Policy covers how etruel.com treats personal information that etruel.com collects and receives, including via , all related websites, networks, embeddable widgets, downloadable software, mobile applications (including tablet applications), DNS Hosting, dynamic DNS, URL Redirection, email hosting, domain name registration, server monitoring, SSL certificates and software utilities provided by us and on which a link to this Policy is displayed (each a “Service” and collectively “Services”). This includes information related to your use of etruel.com products and services, and information about you that is personally identifiable – such as your name, address, email address, IP address and phone number.

The website contains links to other sites. etruel.com is not responsible for the content or privacy practices of these sites and this Policy does not apply to the practices of those companies that are not affiliated with etruel.com.

When you register for or use the Service or by making a purchase, etruel.com collects what is generally called “personally identifiable information,” “personal information,” or “personal data.” All these terms refer to information that specifically relates to or identifies a particular individual. Personal information also includes information that when linked to other information identifies a specific individual. Our site’s registration area requires customers to supply contact information, such as name and email address, and demographic information, such as your ZIP code. etruel.com also collects information about your transactions with us, including information about your use of our Service. When you place an order, etruel.com requests additional personal data, such as credit card number. Your financial data is used for the sole purpose of billing you for products and services. To participate in our online surveys and contests, you will also be required to supply contact and demographic information.

We collect information about you during the checkout process on our store. This information may include, but is not limited to, your name, billing address, shipping address, email address, phone number, credit card/payment details and any other details that might be requested from you for the purpose of processing your orders.
Handling this data also allows us to:
– Send you important account/order/service information.
– Respond to your queries, refund requests, or complaints.
– Process payments and to prevent fraudulent transactions. We do this on the basis of our legitimate business interests.
– Set up and administer your account, provide technical and/or customer support, and to verify your identity.

Additionally we may also collect the following information:
– Location and traffic data (including IP address and browser type) if you place an order, or if we need to estimate taxes and shipping costs based on your location.
– Product pages visited and content viewed while your session is active.
– Your comments and product reviews if you choose to leave them on our website.
– Account email/password to allow you to access your account, if you have one.
– If you choose to create an account with us, your name, address, and email address, which will be used to populate the checkout for future orders.

When you use the Service, we may send one or more cookies – small text files containing a string of alphanumeric characters – to your device to help the site provide a better user experience. We may use both session cookies and persistent cookies. A session cookie disappears after you close your browser. A persistent cookie remains after you close your browser and may be used by your browser on subsequent visits to the Service.
In general, cookies are used to retain user preferences, store information for things like shopping carts, and provide anonymised tracking data to third party applications like Google Analytics. As a rule, cookies will make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the Help section of your browser or taking a look at the About Cookies website which offers guidance for all modern browsers.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

When you use the Services, activate Licence keys of the products or visit the website logged in, we automatically record certain information about your requests and interactions with the Service, including information from your device, by using various types of technology, including “clear gifs” or “web beacons” or APIs. This “automatically collected” information may include your IP address or other device address or ID, web browser and/or device type, the web pages or sites that you visit just before or just after you use the Service, the pages or other content you view or otherwise interact with on the Service, and the dates and times that you visit, access, or use the Service. We also may use these technologies to collect information regarding your interaction with email messages we send you, such as whether you opened, clicked on, or forwarded a message. This information is gathered from all users.

Comments and Contact forms

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

You may be given the option to access or register for the Service through the use of your user name and passwords for certain services provided by third parties (each, an “Integrated Service”), such as through the use of your Google or Facebook credentials, or otherwise have the option to authorize an Integrated Service to provide personal information or other information to us. By authorizing us to connect with an Integrated Service, you authorize us to access and store your personal information that the Integrated Service makes available to us, including your name and email address, and to use and disclose such information in accordance with this Policy. You should check your privacy settings on each Integrated Service to understand and change the information sent to us through each Integrated Service. Please review each Integrated Service’s terms and privacy policies carefully before using their services and connecting to our Service.

We may obtain information, including personal information, from third parties and sources other than the Service, such as our partners, advertisers, customers, and Integrated Services. If we combine or associate information from other sources with personal information that we collect through the Service, we will treat the combined information as personal information in accordance with this Policy.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website or buy a product or service, we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username).

Subscriber information is retained in the local database indefinitely for analytic purposes and for future export. Data is retained until requested or user has been deleted.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

What rights you have over your data

If you are a client we are obliged to keep your data for administrative and legal purposes.  If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

The Service may contain features or links to websites and services provided by third parties. Any information you provide on third party sites or services is provided directly to the operators of such services and is subject to those operators’ policies, if any, governing privacy and security, even if accessed through the Service. We are not responsible for the content or privacy and security practices and policies of third party sites or services to which links or access are provided through the Service. We encourage you to learn about third parties’ privacy and security policies before providing them with information.

The Service is for purchase by adults, although they may be used by children. If you are under 18, you may use the etruel.com website only with the involvement of a parent or guardian. etruel.com does not knowingly obtain or retain personal data from children under 18.

etruel.com features security measures including 256-bit SSL encryption to protect against the loss, misuse or alteration of information placed under our control. etruel.com limits internal access to your personal information to employees who we reasonably believe require this information in order to do their jobs or to provide products and services to you. We use reasonable and appropriate measures to help protect the integrity and security of personal information that we collect and maintain. We cannot, however, ensure or warrant the security of any information you transmit to us or store on the Service, and you do so at your own risk. We also cannot guarantee that such information may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards. If we learn of a security systems breach, then we may attempt to notify you electronically so that you can take appropriate protective steps. We may also post a notice through the Service if a security breach occurs. Depending on where you live, you may have a legal right to receive notice of a security breach in writing.

etruel.com may amend or modify this privacy policy at any time upon written notice from etruel.com to customers. In the event of an amendment, etruel.com will provide an opportunity for customers to opt into the new policy, if required by law. If you have further questions or suggestions regarding this Policy, you can contact us at etruel@etruel.com.