Our support is free for WPeMatico and its add-ons, with advice and tips through our ticket system.

• We work from Monday to Friday, 9:00 AM to 5:00 PM EST (UTC-5).
• We usually answer within 24 to 48 business hours.
• On weekends, holidays, or when there are many tickets in the queue, it can take longer. Some problems also need more research time.
• Problems that break a site and premium customers get priority.

We don’t work with urgent answers, but we always try to solve your problem as soon as possible. To help us answer faster, open the ticket from the email you used to buy, and include your order number, the debug information and a clear description of the problem.

We give support only through the ticket system, in English or Spanish. We don’t give support on social networks, by chat or by phone.

Our premium support is for jobs where we need to log in and work on your website, like custom configurations, conflicts with other systems or manual debugging. It’s not an urgent support service. We offer it after a first look through the normal support, and we never charge anything without your agreement.

See our Support and Contact Policy for all the details.