Terms & Conditions

Welcome to etruel.com.
To ensure transparency, trust, and legal compliance, we provide the following terms and policies regarding your use of our website, products, services, and customer support.

Please review the policies below to better understand your rights and responsibilities when engaging with etruel.com and any of our offered tools or digital services.

📌 Quick Index

🔒 Privacy Policy

Your privacy matters to us.
We only collect personal data that’s necessary to deliver our services, such as your name, email address, billing details, and usage data. We use this information to provide support, process payments, and enhance your experience. We never sell your data to third parties.
Learn more about your rights, data protection, and how we comply with U.S. and international regulations:
👉 Read the full Privacy Policy

We use cookies to personalize your browsing experience and analyze site traffic.
You can accept or manage your cookie preferences at any time. Disabling cookies may impact functionality.
👉 Read the full Cookie Policy

⚠️ Disclaimer

Our plugins and digital services are provided “as-is.”
We work to ensure all content is accurate and safe, but we are not liable for damages from misuse or third-party interactions. Users are responsible for how they implement our tools.
👉 Read the full Disclaimer

📃 Licensing Terms

All products sold at etruel.com—including WordPress plugins, add-ons, demo plans, and API services—are governed by licensing terms.
Licenses may be monthly, annual, or lifetime and grant usage rights but not ownership. API services may include consumption-based credits. Resale, redistribution, or unauthorized sharing is prohibited.
👉 Read the full Licensing Terms

💸 Refunds & Returns

We offer refunds only when a product is proven to be broken and cannot be fixed. Our team will work with you to identify and resolve any technical issues before considering a refund.

Due to the digital nature of our products and services—including plugins, subscriptions, and API usage—we do not offer refunds for:

  • Incompatibility with your specific website or setup.
  • Change of mind after purchase.
  • Products delivered as part of bundles or demo packages.
  • Renewal payments of existing subscriptions.

It is the customer’s responsibility to cancel recurring subscriptions before the renewal date if they no longer wish to continue. Renewal charges are non-refundable, and no exceptions will be made after billing.

We highly encourage users to start with demo or lower-tier plans when testing compatibility.

👉 Read the full Refund Policy

📩 Support & Contact Policy

We provide free support for all our premium and free plugins through our ticket system.
Support includes setup guidance and issue resolution. Some cases may require premium support, which will be quoted and agreed upon before proceeding.
Support is handled during business hours. Community support is also available on WordPress.org for free plugins.
👉 Read the full Support Policy

If you have any questions about our terms or need clarification, please contact us. We’re here to help.

This terms were last modified on Apr 24, 2025.