Details of license renewal for our plugins

In this answer we explain various details of the license renewal of our plugins, availables here.

Our plugins are licensed for one year at a time. After that you may renew your license to continue updates and support.

What happens if a license is not renewed?

Automatic security and feature updates will be discontinued.
The download link in your etruel site profile will disappear.
You will no longer have access to technical support for the item.

If I renew my license, do I need to also re-download the software and install it again?

No, the built-in automatic update system will take care of all of that for you.

Will my extension work with an inactive or expired license?

Yes, extensions are designed to continue functioning even if your license key expires. However, due to the nature of software updates (such as WordPress and other plugins), there is the possibility that the extension will eventually stop working due to other updates within WordPress or related plugins. For this reason, it is highly recommended that you renew your license, but it is optional.

Can licenses be renewed early or late?

Yes. Renewing early will extend your license from its previous end (giving you two full years). Renewing late will give you one more year beginning from your point of renewal.

Early renewal example: If you purchased in April 2014, and renewed in January 2015 your license would expire in April 2016, giving you two full years.

Late renewal example: If you purchased in April 2014, and renewed in July 2015 your license would expire in July 2016, giving you two full years with a gap between April and July 2015.

Are there lifetime licensing options?

Yes, our plugins have different types of licenses including lifetime licenses.

If I have Live and Testing servers, do I need to activate my license on both sites?

No, you should only activate your license on your Live site. You may still install your extension on your Test server and use it without an active license.

How do I renew my license?

See this guide for renewing your license keys.

Will my license renew itself automatically?

If you purchased your product after 30 March 2016 then it is set to renew automatically. If you purchased your product before that date then you’ll need to renew manually. Once you manually renew it will be set to automatically renew from that time forward.

How will I know when the license subscription is renewed?

You will receive an email notifying you of the renewal two weeks before and when the renewal occurs. Be sure to allow @etruel.com address on your email account and also check on spam folder time to time.

What if I don’t want to renew?

You can log into your purchase history panel and end your subscription at any time. This will NOT remove any support time you’ve already paid for, it will merely make it so you don’t automatically renew when your subscription time ends.